Float Sales & Service Representative (Floating Bank Teller)

First Citizens Bank & Trust Company
Job Description

Float Sales & Service Representative (Floating Bank Teller)

  • 18574
  • 1300 Matthews Township Parkway
  • Matthews, North Carolina
  • Monday-Friday: 8:30am-5:30pm
Job Description

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.


The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.


The successful candidate will demonstrate:


Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation


Customer Service Skills: Demonstrates professionalism and empathy in customer interactions


Adaptability: Has the ability to learn and adapt quickly to new information and technology


Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships


Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently


Agility: Able to process information and move quickly through problem resolution


This is a float position and will require travel to provide coverage to 8 branches in the Charlotte area including Monroe and Albemarle. Mileage will be reimbursed.


The essential functions of the job include, but are not necessarily limited to, the following:


Engaging customers in conversation to understand their banking needs and preferences


Processing transactions accurately and efficiently


Providing assistance with account servicing needs


Facilitating customer awareness and education of bank services, including digital banking capabilities


Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs


This position will provide coverage to multiple branches and be paid mileage.


High School Diploma or GED and 6 months customer service experience


Preferred Area of Experience: Sales


License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Required


Skill(s): Financial literacy, Knowledge of retail banking products and services


First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.

If you have a disability and need special assistance or accommodation to apply for employment at First Citizens Bank, please contact our Human Resources department at 888.716.7199 or email us hrsc@firstcitizens.com.

  linkedin youtube
© 2023 First Citizens Bank. Member FDIC. Equal Housing Lender.
Contact Information